Jacksons Home & Garden

Carlos Guerrero 4 months ago

I’m disappointed by my recent customer service experience with Jackson’s. I purchased a climbing hydrangea from them in December while it was dormant. I cared for it appropriately and waited through spring for it to break dormancy, but it never showed signs of life. When I reached out, I wasn’t necessarily expecting a guaranteed refund, especially understanding that live plant policies can vary, but I did expect a more thoughtful conversation. Instead, the response felt dismissive. I was told very directly that they would not provide a refund, and before really discussing the situation, it was implied that the issue was likely due to how I cared for the plant. There wasn’t much effort to help troubleshoot or diagnose beyond a scratch test, and I was simply told they “definitely did not sell a dead plant.” They did offer a discount on another hydrangea, which I appreciate, but that didn’t really address the concern. What disappointed me most was the overall customer service experience. I’ve had great experiences with other nurseries (both larger retailers and smaller local garden centers) where staff take time to help troubleshoot plant issues and stand behind the customer exper

Connie Nevarez 5 months ago

They have a good plant selection. This is the place you want to visit if you need a great water fountain and need to decorate your outdoors. Friendly staff, but items are a bit pricey.

Kelly Curran a year ago

I love coming here to add to my plant collection. The staff is great - that's me with one of their crew in a selfie, lol! She's also been caring for the plate of Lithops plants I'm holding, as well as the entire 'succulents' room, altogether. Helped me find the right fertilizers, soil, etc, too. Home decor is, to an extent, available here too. Great store with reasonable pricing.

Willie Ruiz 2 years ago

One of the hidden gems in Dallas. Great service, everyone was friendly and available for help. Great selection of indoor and outdoor plans, great selection of decor, candles, all kinds of thing for gift ideas. There’s a whole section for Xmas stuff.

Lawrence Cole Edited 3 years ago

Pricing a bit high therefore not a five star. I like fair pricing. Sales floor upstairs had better pricing. Wide variety for a home and garden store that has been there nearly 40 years. Everyone was extremely courteous. Good quality products all around. Loads of outdoor fountains. Again the pricing was way of out league. But we got some creative ideas for our home. Fun place for a date. But do buy one item and that will make you feel rich. Been back again. I still agree with my earlier review.